The next day I was advised by my leasing company to have a tow truck pick the vehicle for safety reasons. I was forced to drive my family home with the rear liftgate precariously left wide open. Despite referencing the owner's manual, calling Ford roadside assistance and scouring the internet for potential solutions, all attempts to bypass the electronic system/motor and manually close the door were unsuccessful. It was at this point that the liftgate-now at maximum height-simply made "whirring" sounds and would not close. We finished getting our items out of the vehicle and pressed the control button to close. As this had happened to me previously, I followed the manual directions to set the liftgate open height. I had opened the hatch with the electronic switch and the door stopped about 2/3 of the way up. My family and I had pulled over and parked in a residential area to get items out from the rear storage area. On 10/31/17 while out with my children trick-or-treating, the liftgate on my leased 2017 Ford Explorer became "stuck" in an upright position and would not close electronically or manually.
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